• Do I need a subscription after creating my videos?

  Yes, an active subscription is needed in order for videos to remain published. Mindstamp videos are dynamic, interactive experiences that are personalized to each viewer, collect real-time data, and generate comprehensive analytics. Subscription plans start at $59/month and can be explored on the pricing page.Popular

• What is your refund policy?

  You can find our refund policy in our Terms of Service: If customer is not satisfied within first 7 days of initial monthly subscription start, or within 3 days of subsequent renewal month, at our discretion we will refund 50% of that month’s subscription cost. For annual subscriptions, Mindstamp may refund 75% of the subscription price within 30 days of the subscription start, or 50% of the subscription price within the first 90 days of the sPopular

• Do you offer discounts for non-profits or educational institutions?

  Yes! Mindstamp is proud to offer non-profit organizations and educational institutions substantial discounts on our interactive video service. Please send an email to [email protected] to provide proof of status and receive the discounts.Some readers

• What are the pricing options?

  Mindstamp offers 3 unique pricing plans to meet your needs, as well as custom Enterprise quotes. Plans are dependent on video count, user count, features, branding, monthly playback, and more. You can save 40% by choosing an annual subscription. Check out all of the plans on the pricing page.Few readers

• How can I cancel my subscription?

  Before you cancel, please consider contacting us to let us know how we might better serve you. Whether it's a specific feature, a discount, or something else, we're always eager to help and earn your business! You are free to cancel your Mindstamp subscription at any time by visiting the billing portal and pressing Pause or Cancel Subscription. Note that videos will be unavailable to external viewers once your subscription ends. Data will be preseFew readers

• How can I delete my account?

  To delete your account, please email [email protected] from the email of the account you are looking to delete. Note that if you are on a free trial, we do not collect a credit card and all data is automatically destroyed 60 days after the trial ends.Few readers

• Can I pause my subscription? How long can I pause for?

  Yes, you can pause your Mindstamp subscription! Any subscription can be paused indefinitely for a price of $9 per month with all data, videos, and interactions remaining safe and secure until you're ready to resume. Note that while paused, videos will be unavailable to external viewers and only be available again once resumed. To pause your subscription, you can head to the billing portal and press Pause or Cancel Subscription at the bottom.Few readers

• How can I update my card on file?

  You can update your card by: Visiting the billing portal Clicking Manage Invoices and Payment Clicking Add Payment Method Add Payment MethodFew readers

• What does Streamed Minutes / Monthly Playback mean?

  Each plan comes with a monthly streaming cap that ensures we can offer our services at a fair price for all. 99% of our customers never come close to hitting these limits. If you do get close, a member of the team will reach out to discuss affordable overage options. The Basic plan allows for up to 10,000 minutes of streaming per month. If you have a video that is 2 minutes long, that means that 5,Few readers

• Do you offer security review and legal document completion?

  Security and legal review is available for annual Enterprise plans only. For all other plans, please refer to our Terms of Service and Privacy Policy. If you require a security or legal review process for a non-Enterprise plan, there will be a fee of $2500 USD.Few readers

• What type of payment methods do you accept?

  Mindstamp uses Stripe for secure billing and accepts the following payment methods for all plans: Credit Card Debit Card Apple Pay Google Pay Link Pay Cartes Bancaires Cash App Pay Giropay Przelewy24 We also accept Check and ACH payments for the following plans with purchases valued over $2,000 USD: Annual Core Annual Pro Annual EnterpriseFew readers

• How can I invite users or team members to my account?

  To invite team members to your Mindstamp account, you can head to the Organization page, and then head to the Users & Quotas tab. From there, you can press Invite Users to invite others to your account via email address: Note that you must have empty seats in order to invite others. Included seat quotas are different on each plan,Few readers

• Do you offer a Free Trial? How long is the Free Trial?

  Yes, Mindstamp offers a 7 day Free Trial! No credit card is required. You will only be charged if you choose to purchase a paid plan at the end of your trial. Otherwise, your account data will be deleted 90 days after your trial. You can sign up here: https://app.mindstamp.com/registerFew readers

• Can I change my plan or billing period?

  You can upgrade your plan at any time in the billing portal. You can also change your billing period from monthly to annual at any time and the difference will be pro-rated. To downgrade your plan, please ensure you are within the target plan's limits and then contact support to start the downgrade process.Few readers