• What is a Navigation? How do I use it?

  Navigations can be thought of as "automatic" click actions that take place based on time in the video as opposed to viewer interaction. Navigation options include: Pause Video: Helpful for emphasizing the on-screen content or providing a break Redirect Link: Skip the rest of video and open a web link at the time of your choosing Change Time: Skip a section of the video by changing the time and continuing playback Switch Video: Automatically branch (/en/article/what-is-Popular

• What is a variable? How do I use Personalization?

  A variable is a piece of information that is used within the video to achieve personalization. Variables can be set in multiple ways: Collected via questions or interaction clicks Captured via Lead Capture Passed into the video via the share link or embed code Set automatically via Navigations Setting variables via Questions Responses or Interaction When you ask a question, you can set a variable with the response. FPopular

• What is Video Branching? How do I use Video Branching?

  What is Video Banching? Video branching refers to a type of interactive experience that allows viewers to make choices during the video, leading them down different "branches" or paths. Each choice can lead to a different sequence of video content, creating a personalized viewing experience. This technique is often used in e-learning to simulate different scenarios based on the learner's choices, in marketing to tailor content to thePopular

• How does the Lead Capture work? How can I get viewer name and email?

  Lead Capture is a powerful feature offered by Mindstamp that lets you collect viewer name, email address, phone number, custom ID, and more at the time of your choosing. To configure lead capture on a video, head to the Lead Capture tab. From there, you can first choose which fields you want to capture, including adding custom fields if you need: Next, you can choose when the vieSome readers

• What is Conditional Logic? How can I show or hide interactions using CL?

  What is Conditional Logic? Conditional Logic is a very powerful feature that allows you to to show or hide individual interactions based on the value of one or more Variables. Variables are pieces of information that can be either collected or passed in to the video. How is it used? For example, you might ask a question "How large is your company?" and store the answer in the companysize variable. Later on in the viSome readers

• Does Mindstamp support Closed Captions or Subtitles? How can I add them?

  Yes! Mindstamp supports Closed Captions in the language of your choosing. Simply head to the captions tab and upload either a VTT or SRT file: If you generate a Transcript of your video, we will automatically attempt to create English subtitles for you.Some readers

• How do I remove the transcript icon on my video?

  Once a transcript is created, a menu button is automatically added on top of your video for viewers to open the transcript: To turn this off, head to Design Other Styling and un-check the Transcript box under Video Guide:Few readers

• Require Click vs Pause Until Click: What's the difference?

  Pause Until Click will pause the video at the show time of the interaction. With pause until click, the video will resume when any interaction on screen is clicked. It does not have to be the interaction that paused the video. Require Click will pause the video at the hide time of the interaction if it has not been clicked yet. The video will only resume after this interaction (and any other interactions that are using require click hiding at the same time) have been cliFew readers

• What Click Actions are available on Mindstamp?

  A Click Action is what happens when a viewer clicks an interaction, such as a Button, Hotspot, Text, or Image. This new ! Mindstamp is proud to offer over 20 unique click actions you can use within your video: Open Link Open a URL link to your website, store, or blog Used to send traffic to external websites such as your Contact Page or Product Page Opens in a new tab by default Open Link (Modal) Open a URL link in a pop-up window on top of the video Will not leave thFew readers

• How can I require an interaction to be clicked before advancing?

  Frequently, you'll have one or more interactions on the screen that you want to ensure are clicked before the viewer advances. To do this, use the Require Click setting on the interaction(s) you want clicked. If an interaction is marked as Require Click and has not been clicked by the time it's supposed to hide, the video will pause and wait for the interaction to be clicked before continuing. Require Click Setting (https://storage.crisp.chat/users/helpdesk/website/2411eea0819fec00/Few readers

• How can I embed a calendar into my video to book appointments?

  Mindstamp honors HTML in all interactions, so you can embed your calendar (or any other embeddable webpage) in your video by simply copying the embed code. See a live example here: https://mindstamp.com/examples/calendar-booking For example, let's add a Book Appointment button that uses the Open Link (Modal) click action when it's clicked to show my Calendly booking page on top of the video: In the contents box of the Open Link (Modal), we can paste the Calendly link: Calendly (hFew readers

• How can I collect the exact viewer location?

  By default, Mindstamp uses the IP address of the viewer to approximate their location. You can request the exact location of the viewer by heading to the Settings tab and checking the Collect Precise Viewer Location box: Precise Location Note that the viewer must consent to sharing their location by accepting the system prompt: Allow Location (https://storage.crisp.cFew readers

• How can I create a looping video effect?

  You can "loop" the video by adding a Navigation interaction that uses the Change Time click action! For example, if you wanted to video to continually loop the portion between 0:10 and 0:20, you would add a navigation at the 0:20 mark that changes the time to 0:10:Few readers

• What are certificates? How are they used?

  What is a Certificate? Certificates are personalized, downloadable certificates that you can offer your viewers at a certain time in your video. For example, you might wish to offer a completion certificate to somebody that has finished a video or series of videos. At the end of the video, you can link to a certificate that is dynamically personalized with their name, the date, and any other information you wish to use within it that is collected or used within the video. Here is a samplFew readers

• Post-Click States: Hidden vs Disabled

  You can control what happens to an interaction after it's clicked by using the Post-Click State setting: Post-Click State Using the Hidden option will hide this interaction from the viewer for the rest of their viewing experience. Using the Disabled option will leave the element visible as normal, but make it non-clickable. You can also change the colors of buttons aFew readers

• How can I pause the video on the last frame?

  To pause your video on the final frame, you can use the None action within the End Screen tab: If you have any interactions that are showing through the end of the video, they will be remain visible and clickable by using the None action. This is ideal if you have your end call-to-actions already showing and don't need a separate end CTA!Few readers

• Why isn't my Lead Capture showing?

  Our Lead Capture feature allows you to collect name, email, phone, and more from your viewers. Lead Capture can be configured to capture information at the time or action of your choosing. There are two reasons why your lead capture form might not be showing up when you expect it to: 1. Lead form already completeFew readers

• What are Transcripts and how do they work?

  Mindstamp's Transcript feature automatically transcribes the audio of your video into English captions. These captions can be used in a few ways: As closed captions on your video As a searchable, clickable transcript for both editors and viewers As a data source for the Genie AI assistant How do I create a transcript? Transcripts can be created for videos that have either been uploaded to Mindstamp directly, or those linked in MP4 format. We cannot create transcripts for HLS / M3U8Few readers

• Do variables persist throughout a video branching experience?

  Yes! When you use the Switch Video click action, any variables that have been set will carry over to the next video(s). For example, you could ask the user's favorite food in Video 1 and stored it in the variable called food. If they then switched to Video 2, you would have access to the food variable and could use it within interactions for personalization or in Conditional Logic (/en/article/what-is-conditioFew readers