Q: What is your refund policy?

<p>You can find our refund policy in our <a href="https://mindstamp.com/legal/terms-of-service">Terms of Service</a>: </p> <blockquote> <p>If customer is not satisfied within first 7 days of initial monthly subscription start, or within 3 days of subsequent renewal month, at our discretion we will refund 50% of that month’s subscription cost. For annual subscriptions, Mindstamp may refund 75% of the subscription price within 30 days of the subscription start, or 50% of the subscription price within the first 90 days of the subscription period. We reserve the right to refuse refunds based on our understanding of usage, intent, and other factors. If a refund is issued, the account and all of its associated data is deleted immediately.</p> </blockquote>

Question 1

What is a variable? How do I use Personalization?

Accepted Answer

A variable is a piece of information that is used within the video to achieve personalization.

Variables can be set in multiple ways:

Collected via questions or interaction clicks
Captured via Lead Capture
Passed into the video via the share link or embed code
Set automatically via Navigations

Setting variables via Questions Responses or Interaction

When you ask a question, you can set a variable with the response.

For example, you could ask "What city do you live in?" and set the city variable with the answer:

Question variable

You can also set variables when a button, hotspot, image, or text interaction is clicked:

Click variables

Capturing variables via Lead Capture

Mindstamp offers default name, email, phone, and custom_id variables that are set when collecting contact information via lead capture.

If you collect the viewer's name, you can then use {{name}} in other interactions in the video to create personalization:

Before personalization

Will become:

![After personalization](https://storage.crisp.chat/users/helpdesk/website/2411eea0819fec00/imag

Question 2

What is a Navigation? How do I use it?

Accepted Answer

Navigations can be thought of as "automatic" click actions that take place based on time in the video as opposed to viewer interaction.

Navigation options include:

Pause Video: Helpful for emphasizing the on-screen content or providing a break
Redirect Link: Skip the rest of video and open a web link at the time of your choosing
Change Time: Skip a section of the video by changing the time and continuing playback
Switch Video: Automatically branch to a different interactive video
Set Variable: Set a variable based on time in the video
Open Magic Menu: Automatically open the Magic Menu at a certain time.
Connector (GET Request): Execute a GET request to an endpoint of your choosing
Connector (POST Request): Execute a POST request to an endpoint of your choosing
Ask ChatGPT: Ask ChatGPT a question and use it to personalize the content via variables.
Switch to Previous Video: Automatically branch to the previous

You can add a navigation by pressing More and then selecting Navigation:

More > Navigation

Question 3

What is Video Branching? How do I use Video Branching?

Accepted Answer

What is Video Banching?

Video branching refers to a type of interactive experience that allows viewers to make choices during the video, leading them down different "branches" or paths. Each choice can lead to a different sequence of video content, creating a personalized viewing experience.

This technique is often used in e-learning to simulate different scenarios based on the learner's choices, in marketing to tailor content to the viewer's preferences, and in storytelling to create interactive stories where the viewer can decide the direction of the plot.

Video branching is often referred to as "Choose Your Own Adventure" and has been used by companies like [Netflix](Video branching refers to a type of interactive video that allows viewers to make choices during the video, leading them down different "branches" or paths. Each choice can lead to a different sequence of video content, creating a personalized viewing experience. This technique is often used in e-learning to simulate different scenarios based on the learner's choices, in marketing to tailor content to the viewer's preferences, and in storytelling to create interactive stories where the viewer can decide the direction of the plot.) to create engaging experiences.

You can see an example of Video Branching here.

How can I use Video Branching on Mindstamp?

There are two ways you can create branch

Question 4

Do I need a subscription after creating my videos?

Accepted Answer

Yes, an active subscription is needed in order for videos to remain published.

Mindstamp videos are dynamic, interactive experiences that are personalized to each viewer, collect real-time data, and generate comprehensive analytics.

Subscription plans start at $59/month and can be explored on the pricing page.

Question 5

What is your refund policy?

Accepted Answer

You can find our refund policy in our Terms of Service:

If customer is not satisfied within first 7 days of initial monthly subscription start, or within 3 days of subsequent renewal month, at our discretion we will refund 50% of that month’s subscription cost. For annual subscriptions, Mindstamp may refund 75% of the subscription price within 30 days of the subscription start, or 50% of the subscription price within the first 90 days of the subscription period. We reserve the right to refuse refunds based on our understanding of usage, intent, and other factors. If a refund is issued, the account and all of its associated data is deleted immediately.

Question 6

How can I hide the video controls?

Accepted Answer

Mindstamp's video player is fully configurable, including enabling or disabling:

All controls
Video Time
Seekbar
Interaction markers on the seekbar
Rewind and Fast Forward buttons
Speed controls

To edit these, head to the Design tab, and then select the Video Player tab within design:

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